Refund policy

Returns and refunds

If the card doesn't do what we said it does, you get your money back. No forms, no interview about why.

30-day guarantee

You have 30 days from the day your order is delivered to request a refund on the DisConnect Card. Email max@beforetheinternet.com with your order number and we'll send return instructions. Once we receive the card back, we refund the purchase price to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.

Return shipping

You're responsible for the cost of shipping your return, unless the card arrived damaged or you received the wrong item.

Condition

Send the card back in one piece. Normal use is fine — scratches, scuffs, a bit of wear. We can't refund a card that's been cut, drilled, or otherwise destroyed.

Membership

You can cancel your Membership at any time and it will not renew. Annual and Lifetime Memberships can be refunded in full within 30 days of purchase. After 30 days, Memberships are non-refundable, but cancelling stops any future charge.

Damaged or wrong item

If your card arrives damaged or you received the wrong item, email us with a photo within 14 days of delivery and we'll replace it at our cost.

Questions

Email max@beforetheinternet.com. A person reads it.