FAQs
Can't find it? Email hello@disconnectcard.com. A human answers.
The card
Is this a subscription?
No. The card is a one-time purchase and the app is free. Nothing renews.
Why use a physical card?
Every screen-time limit on your phone comes with a way to skip it. The card lives somewhere else. Once you tap to block, the only way back in is to go and get it.
How is DisConnect different from Apple Screen Time?
Screen Time is a limit you can lift with a passcode you already know. The card isn't on your phone, so leave it in another room and the distance does the enforcing.
Do I need to charge it?
No. No battery, no Bluetooth, nothing to pair or update. It's a card.
What if I lose my card?
The app has an emergency unlock, so you're never locked out of your own phone. Order a replacement and your settings carry over.
Can I use multiple cards?
Yes. Pair as many as you like to one phone: one at the office, one at home, one in the car. Any of them will lock and unlock.
Can I use this on my child's phone?
Yes. You hold the card, they don't. It only locks the apps you both agreed on. It doesn't track where they are or report on what they do.
The app
Is the app free?
Yes. Download it from the App Store. The card is the one-time purchase that makes blocks stick.
Is DisConnect available on Android?
Not yet. iPhone only for now.
Is my phone compatible?
Any NFC-enabled iPhone works. If your iPhone can use Apple Pay, it can read the card.
Does DisConnect work on iPad or Mac?
Not yet. The card works with iPhone only.
What can I block?
Any app on your iPhone. Pick them in the app, save them as a mode (bedtime, work, weekend), and tap to switch it on.
Can I block websites?
You can block Safari and other browsers outright. Blocking individual sites while leaving the browser open isn't something we do yet.
How do I set it up?
Download the app, pick the apps you want gone, then hold the card to the top back of your iPhone. That's it. Stuck? Email hello@disconnectcard.com.
What if I really need my apps?
Calls and texts keep working, and you choose which apps lock. Maps still opens. The group chat doesn't. If you're truly stuck without the card, the app has an emergency unlock.
Privacy
Do you track which apps I block?
No. Your block lists and screen-time data stay on your phone. We can't see them.
Do you access my data?
We don't sell it, share it, or look at it. For companies and schools, admins only ever see cohort totals like hours reclaimed. Never names, never who scrolled.
Shipping & returns
Do you ship internationally?
We ship to Canada and the US. Standard shipping is free on orders over $45. Somewhere else? Email us and we'll tell you honestly whether we can get one to you.
What is the return policy?
30 days from delivery, money back. If it didn't get you off your phone, we don't want your money.
Business & schools
Can my company buy DisConnect for the team?
Yes. Tell us your team size and we'll put together a quote. See DisConnect for business →
Do you work with universities and high schools?
Yes, starting with a one-term pilot. See universities & schools →
Nothing matches that. Try card, shipping or privacy.
The card is $39, once. Nothing to charge, nothing to cancel.